In this latest video, we explore the way organisations have been coping with the changes Covid-19 has brought to their cloud networks and infrastructure, and how Citrix technologies are helping.

Success stories and lessons learnt in relation to cloud networks and infrastructure during Covid-19.

Were you ready for Covid-19? Were you able to maintain business-as-usual? Or are you still struggling to cope with increased demand – with the security risks, increased traffic, compliancy issues, and threats to user experience brought with it? Al Taylor, cloudDNA Co-founder & CTO, examines in this latest video how organisations have, or haven’t, coped with Covid-19, and how cloudDNA can use Citrix Cloud Networking technologies to help you work smarter, not harder. Watch the video above.

For a quick summary, read a few of the key points below.

The success stories and the lessons to learn

At cloudDNA, we have seen a wide range of examples of how organisations have tried to cope with the impact of Covid-19 on their business practices and services.

Some organisations were prepared. In the past, we at cloudDNA have worked with companies to establish contingency plans for remote-working scenarios. Last year, for example, we completed a project for a 180-seat London insurance company, enabling them to maintain business-as-usual across Europe, America, and south-east Asia when the pandemic struck, without interruption. This business contingency project, which they hoped never to have to use, was tested in January as soon as the hint of a crisis emerged, and was seamlessly rolled out when the time came for remote working.

Other organisations went into a state of panic trying to facilitate all their staff to work from home and access their core services via woefully inadequate VPN solutions. In one instance, an organisation considered removing all the desktops from their office and having them couriered to each staff member’s home – a logistical, security and operational nightmare.

The lesson to learn from this is that you can’t change what has been, but you can ensure you don’t make the same mistakes again by being ready for the future. If your infrastructure was not prepared for remote working or increased traffic and demand, that is in the past. However, what you can do is future-proof your infrastructure now, as we move past the time of crisis into long-term planning and preparation for the ‘new normal’.

Preparing for the ‘new normal’

How do we prepare for the future, when we are uncertain what it will look like? Well, you must ensure your infrastructure is working smarter, not harder. Ensure it is able to cope with increased traffic and demand, and is secure despite this increased capacity, in order to protect your company’s assets whilst maintaining productivity. Here are a few of the issues we are seeing currently:


With organisations spreading the size of their campus to the far-reaching homes of their employees to facilitate remote workspaces, their cyber and data security has been threatened. Security has been a key concern for our clients; how to keep their infrastructure secure, how to prevent data loss, how to be compliant, without compromising user experience and productivity.

We’ve recently achieved ISO27001 data and cyber security accreditation and gained a simple mantra along the journey of the award – Just because the user isn’t in sight, doesn’t mean that they are out of mind; you must be conscious of the risk associated with your services, now more than ever. Get in touch to discuss your particular concerns.


Another key concern for our clients has been productivity. Firstly, usability; how is the user experience? Is the service slow, unresponsive, or simply overloaded from increased demand? Therefore, is productivity impacted? Slotting into this is compliancy; who is accessing what? What are they trying to do with that data? Do you have an audit trail of your data at the moment? We have had an increase in requests asking for ways to improve the visibility of the services our clients are offering. Citrix ADC & ADM (formerly NetScaler & MAS) is our answer: an advanced, integrated solution for improving user experience, whilst also reinforcing security – find out more on our Citrix ADC page.

Over-strained systems

You may be in an organisation trying to facilitate remote working with a creaking VPN resulting in failed access, or a service so slow that productivity falls to a crawl. Or, you may be at a company offering e-commerce or digital services that is now experiencing explosive demand leading to strained web infrastructure (with associated poor UX), slow checkouts or the implementation of queue systems – neither of which are, rightly, acceptable to most users in 2020.

If any of those sound familiar, you’re not alone. Good news is that Citrix has announced a new pay-as-you-go expansion licence promotion. If you need to boost your VPN capacity, or increase capability to scale web services, this promo may help you boost service levels without breaking the budget.

Getting more performance from public clouds

Many organisations looked to public clouds to help them scale when WFH directives were hurriedly introduced. A month or so later, and the costs associated are now becoming clear, leading to an increase in conversations about ways to work smarter, to consolidate delivery and security components into smaller footprints and ultimately to reduce the spend for computational resource consumption from the chosen cloud provider.

We’ve had so many conversations, covering a wide range of topics and tangents that we’ve filmed a five-part vlog series looking at ways that Citrix Cloud Networking can help with both the immediate challenge, and start the journey to a fit for purpose hybrid multi-cloud network – you can watch the five-part video series here.


If you would like to talk to us about any of the points raised or you have your own challenges that you’d like discuss, please call 0330 010 3443 or email