NETSCALER SUPPORT SUPPORT SERVICES
Making your NetScaler perform better
From a NetScaler Managed Service package to single incident break-fix support or a proactive heath check, we have a range of post deployment services to keep your users happy.
Ensure the best possible user experience from your investment without the overhead of internal resource with a tailored NetScaler-as-a-Service (NaaS) package. A fully managed solution which allows you to use our expertise to deliver your SLA's.
Poorly configured NetScaler appliances reduce user productivity and significantly increase security risks. At best you are probably increasing your management effort with unhappy users raising too many support tickets. At worst, you may be leaving a back door open for a malicious attack that hadn’t been invented when your appliances were configured. We examine your NetScaler appliances from the top down and give you clear guidance on the steps you need to take to get the most out of your service delivery.
We take a look at your objectives for the services delivered by your NetScaler appliances. When we know what you need to achieve, it’s an awful lot easier to show you how you can get there.
With your SLA's in mind, we systematically work through your NetScaler configuration and examine it's interdependencies with the other components of your infrastructure.
Documented findings are delivered in an open format workshop with relevant stake holders, to allow the value of all recommendations to be discussed and action plans agreed.
Ideal when service levels start to slip and internal resource doesn't have the time or the expertise to find out why and fix the problem.
- Virtual incident support delivered from UK TAC
- Onsite incident support
- Guidance and remediation
- Post mortem analysis and resilience recommendation
Add an additional layer of resilience tailored to fit your specific requirements. Off the shelf and bespoke packages available that are suitable for organisations of all sizes and complexity.
- Incident based packages
- Office hours or 24x7x365
- Tier 1, 2 and 3
- Vendor escalation and triage