NetScaler support
Pro-active and re-active help, whenever you need it. Subject matter experts on-demand.
NetScaler support designed for organisations that have a good understanding of their NetScaler deployment but need help with more complex or time critical requirements.
Our SME on Demand NetScaler support packages combine incident break fix with proactive strategic and tactical service development to help reduce the risk of outages, enhance user experience, strengthen data security and improve service operating efficiency and RoI.
SME on Demand.
“The cloudDNA SME on Demand service is hugely helpful, giving a comfort barrier in skills gaps and delays between my team and the standard Citrix support as well as a deeper level of skills and experience.”
Identity and Access Management Lead – Large Public Sector services provider.
SMB or enterprise,
we've got you covered.
Lite
- 25 hours on demand NetScaler support per year.
- Typically chosen by organisations up to 250 seats with reasonably predictable service demands.
- Get closure on UX issues, reduce support tickets and improve user happiness.
- Get pro-active or reactive help from our team when you need us.
Standard
- 90 hours on demand NetScaler support per year
- Designed for mid size organisations that tend to have more infrastructure complexity, compliance requirements, user expectations and wider dynamic factors.
- Scheduled open forum all hands workshops to refine the existing and design the future.
- Delivered using vendor methodology and ISO27001 accredited processes.
Enterprise
- 200 hours on demand NetScaler support per year.
- Bespoke, enterprise grade support to bridge the gap between internal resource capabilities and vendor offerings – ideal for organisations looking to replace their Citrix Technical Account Manager (TAM).
- Virtual team extension for rapid query resolution, and super agile service delivery.
- Continual Improvement Commitment to enhance service performance, infrastructure efficiency and licence RoI.
“The SME on-demand service is hugely helpful, giving a comfort barrier in skills gaps and delays between my team and Citrix standard support, as well as a deeper level of skills and experience. Immediate notification of critical Citrix ADC updates also adds huge value, as allows us to apply patch/update and mitigation as quickly as possible. Few real experts in this area (Citrix ADC) – We have previously used a couple of larger and broader suppliers and they could not provide the level of service and experience we needed.”
Identity and Access Management Lead, Leading Public Services Provider
Trusted by these organisations.
Book a discovery call with a cloudDNA NetScaler specialist
Schedule a discovery call with one of our specialists to learn more about how we can help you.
