Subject matter experts on-demand

NetScaler support

Pro-active and re-active help, whenever you need it

Our experts, on demand

NetScaler support designed for organisations that have a good understanding of their NetScaler deployment but need help with more complex or time critical requirements.

Our SME on Demand NetScaler support packages combine incident break fix with proactive strategic and tactical service development to help reduce the risk of outages, enhance user experience, strengthen data security and improve service operating efficiency and RoI.

SME on Demand

Ad-hoc advice from our TDAs

On demand access to our in house knowledge to help with the planning of new feature utilisation, lifecycle management, capacity management, DR and business continuity preparation, service scaling, licence utilisation, and whatever else the future holds.

Continual improvement as standard

Scheduled, regular, structured pro-active workshop sessions to provide preventative care, service tuning, anomaly root cause analysis, new feature adoption guidance and strategic/tactical definition support.

A virtual team extension

Direct relationships with cloudDNA subject matter experts who understand the business and technical objectives for the services delivered, effectively acting as an extension of the internal team.

Help when it's needed the most

Working as an extension to internal teams, we provide Level 2/3 incident support, delivered by subject matter experts with internal escalation path to senior cloudDNA technical practice team members for complex case assistance.

CVE notification, validation and remediation

Proactive monitoring of vendor CVE notifications, providing guidance as to the relevance of the risk in the specific use case with risk based breech and Indicators of Compromise analysis to ensure posture compliance.

Pre-planned enhancement activities

Adopt new features, perform routine MAC activities or assist with service enhancement, we help our customers improve service agility with n+1 technical resource availability to supplement internal teams.

“The cloudDNA SME on Demand service is hugely helpful, giving a comfort barrier in skills gaps and delays between my team and the standard Citrix support as well as a deeper level of skills and experience.”


Identity and Access Management Lead – Large Public Sector services provider.

SMB or enterprise,
we've got you covered.


  • 25 hours on demand NetScaler support per year.
  • Typically chosen by organisations up to 250 seats with reasonably predictable service demands.
  • Get closure on UX issues, reduce support tickets and improve user happiness.
  • Get pro-active or reactive help from our team when you need us.


  • 90 hours on demand NetScaler support per year
  • Designed for mid size organisations that tend to have more infrastructure complexity, compliance requirements, user expectations and wider dynamic factors.
  • Scheduled open forum all hands workshops to refine the existing and design the future.
  • Delivered using vendor methodology and ISO27001 accredited processes.


  • 200 hours on demand NetScaler support per year.
  • Bespoke, enterprise grade support to bridge the gap between internal resource capabilities and vendor offerings – ideal for organisations looking to replace their Citrix Technical Account Manager (TAM).
  • Virtual team extension for rapid query resolution, and super agile service delivery.
  • Continual Improvement Commitment to enhance service performance, infrastructure efficiency and licence RoI.

Trusted by these organisations

University Hospital Coventry and Warwickshire
Tindall Riley
Markerstudy Group
Midland Heart




Proven methodology, open communication, stress free project delivery.




Packaged services for all popular enhancement activities.


Health check


Improve UX, security posture, service efficiency and RoI.




Improve UX, security posture, service efficiency and RoI.

Ready to get started?

Get in touch.

Schedule a discovery call with one of our NetScaler specialists to learn more about how we can help you.

Call us – 0330 010 3443

Mail us –