NetScaler support
Pro-active and re-active help, whenever you need it. Subject matter experts on-demand.
NetScaler support designed for organisations that have a good understanding of their NetScaler deployment but need help with more complex or time critical requirements.
Our SME on Demand NetScaler support packages combine incident break fix with proactive strategic and tactical service development to help reduce the risk of outages, enhance user experience, strengthen data security and improve service operating efficiency and RoI.
All NetScaler support SME on Demand packages include.
“The cloudDNA SME on Demand service is hugely helpful, giving a comfort barrier in skills gaps and delays between my team and the standard Citrix support as well as a deeper level of skills and experience.”
Identity and Access Management Lead – Large Public Sector services provider.
SMB or enterprise,
we've got you covered.
Lite
- 25 hours on demand NetScaler support per year.
- Typically chosen by organisations up to 250 seats with reasonably predictable service demands.
- Get closure on UX issues, reduce support tickets and improve user happiness.
- Get pro-active or reactive help from our team when you need us.
Standard
- 90 hours on demand NetScaler support per year
- Designed for mid size organisations that tend to have more infrastructure complexity, compliance requirements, user expectations and wider dynamic factors.
- Scheduled open forum all hands workshops to refine the existing and design the future.
- Delivered using vendor methodology and ISO27001 accredited processes.
Enterprise
- 200 hours on demand NetScaler support per year.
- Bespoke, enterprise grade support to bridge the gap between internal resource capabilities and vendor offerings – ideal for organisations looking to replace their Citrix Technical Account Manager (TAM).
- Virtual team extension for rapid query resolution, and super agile service delivery.
- Continual Improvement Commitment to enhance service performance, infrastructure efficiency and licence RoI.
We're obsessed with customer success.
We focus on a few things and do them really well.
We’re a specialist technical consultancy practice, delivering thousands of hours of expertise with a vendor validated history of successful project delivery, industry awards, accreditations and a growing list of happy customers.
“I would run out of space in terms of how good cloudDNA is. Our go to company for all Citrix technologies.”
Technical Services ManagerUniversity Hospital Coventry and Warwickshire
“...the assistance they have given to us has been excellent. I would have no hesitation in recommending cloudDNA as your partner of choice for IGEL deployments and ongoing support.”
Connectivity and Technical Services ManagerMedica
“With their close ties with Citrix and their flexible, personal approach to working, cloudDNA has proved to be an invaluable asset.”
Chief Technology OfficerMarkerstudy Group
“...great energy and enthusiasm, never failing to maintain a fresh and innovative approach to our business progress.”
IT MangerWCF Ltd
“Thank you so much for your professionalism. We all appreciate your commitment and we’re grateful for all you did to make this succeed.”
Purchasing ManagerLondon Fire Brigade
“Your customer service is light years ahead of others.”
IT ManagerUniversity of York
“cloudDNA are one of a few real experts in NetScaler. We have previously used a couple of the larger and broader suppliers and they could not provide the level of experience and service we needed.”
Identity and Access Management LeadLeading Public Services Provider
“I’ve nothing but good things to say about cloudDNA. They had the experience and they really understood our challenges and unique environment.”
Head of Digital Infrastructure ServicesNHS Ayrshire and Arran
“We have been using the cloudDNA SME on Demand service to complement our internal team for several years. The service provides us with an additional level of expertise that has empowered and added to the confidence of our internal team in technologies they may not be dealing with every day.”
Head of TechnologyProfessional Indemnity & Shipping Insurance Company
“Very professional, easy to work with and a great team. Utilising their expertise in Citrix technologies our customers have never been happier, and with cloudDNA’s continuous support our customers continue to grow.”
Cloud Product ManagerErwin - by Quest
Our NetScaler Services.
Vendor approved, globally respected.
Our Citrix Preferred Services Partner customer success team provides expert NetScaler assistance from initial project discovery and design through to licence procurement, production delivery, support, enhancement and fully managed services.
“The SME on-demand service is hugely helpful, giving a comfort barrier in skills gaps and delays between my team and Citrix standard support, as well as a deeper level of skills and experience. Immediate notification of critical Citrix ADC updates also adds huge value, as allows us to apply patch/update and mitigation as quickly as possible. Few real experts in this area (Citrix ADC) – We have previously used a couple of larger and broader suppliers and they could not provide the level of service and experience we needed.”
Identity and Access Management Lead, Leading Public Services Provider
Trusted by these organisations.
Book a discovery call with a cloudDNA NetScaler specialist
Schedule a discovery call with one of our specialists to learn more about how we can help you.
