Services

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Evaluation | Production deployment | Support & Managed Services

From digital workspaces to global web platforms, we specialise in innovative, high value solutions that help our customers deliver secure, reliable, high performance digital services to millions of users and billions of devices, every single day.

We’re here to provide expert assistance from initial project discovery and design through to licence procurement, production delivery, support, enhancement and fully managed services, all delivered using industry best practices, proven vendor methodology and our ISO 9001 & 27001 accredited processes.

Evaluation

Helping you understand and prove the value of technology

Business case development

Take a deep dive into the commercial aspects of a technical proposition, to learn more about the business benefits of the solution, what challenges it aims to solve and how to effectively measure the true RoI of the potential investment.

Our team helps organisations of all sizes cut through the technical messaging to generate a bespoke, contextual response to the most obvious question – is the proposed solution a commercially viable option to solve the business challenges that exist in the service delivery plan?

Technical discovery workshops

Our discovery workshops give technical decision makers the opportunity to discuss the end to end solution with our subject matter experts.

Using a structured, open forum format, we’ll share details about the key technical differentiators that make a difference in real world deployment scenarios, discuss how advanced features can help reduce the cost and complexity of your service delivery fabric, and how the proposed solution will be able to evolve to further enhance RoI throughout the production lifecycle.

Proof of Concept

We’re happy to test on live networks but as a consultancy practice, we’re all about mitigating risk, so we’ve built bespoke, customisable lab environments with eco system infrastructure and load emulation tools, to allow you to validate the vendor claims without the effort or disruption typically associated with production network testing.

With our proven methodology to help you accurately define your own success criteria, our PoC packages give you the tools to provide contextual technical evaluation of the proposed solution, how it may address your specific needs today and allow flexibility for the future.

Production pilots

Finalise testing and deployment preparation with a production network pilot. Using vendor based project delivery methodology to mitigate risk, the pilot phase typically remains in place for longer term evaluation and service tuning prior to full production scale out deployment activities.

Pilots provide a great opportunity to integrate the solution with other infrastructure components, further enhancing the commercial and technical value and demonstrating the true potential of the investment to all project stakeholders.

Join us for our live events,

or catch up on demand…

From API protection to ZTNA, our webinars and live events all feature exclusive content covering relevant topics delivered by expert presenters.

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“I’ve nothing but good things to say about cloudDNA. They had the experience and they really understood our challenges and unique environment.”

UK NHS trust, happy cloudDNA customer.

Production deployment

Delivering the expectation

Assisted deployment

Our assisted deployment packages are ideal for teams that want maximum product exposure during the project to improve internal knowledge and day to day operational capability. Typically, solution design and validation is provided by cloudDNA subject matter experts with deployment and configuration activities shared between both parties. We provide regular touch points to keep projects on track with on demand assistance available, just in case.

Turnkey delivery

Our professional services practice has successfully delivered solutions that support millions of users and billions of devices across our global customer base, using a proven vendor based methodology and our ISO27001 certified processes. We’ll take full responsibility for the delivery of the vision before handing over to internal teams for day to day production management. Hypercare, warranty periods, bedding in support and scheduled aftercare also available.

Support & Managed Services

Providing the right level of assistance

SME on Demand

Designed for those organisations that have a good understanding of their technology stack but need help with more complex issues or service enhancement advice.

SME on Demand packages provide reactive break fix support, CVE response assistance and proactive enhancement guidance to help internal IT teams deliver exceptional digital services.

Co-managed Service

Popular with organisations that would like many of the benefits of a managed service but wish to maintain a level of control and agility.

Our Co-managed service packages combine on demand break-fix with structured proactive strategic and tactical planning to reduce the risk of outages, enhance user productivity, data security and improve service efficiency.

Managed Service

Whether it’s a brand-new build or taking on an existing production deployment, we can take the stress out of service delivery with a bespoke managed service package that offers the right level of help to suit internal resource availability and capability.

All of our managed service packages come with our Continual Improvement Guarantee as standard, enabling IT stakeholders to keep ahead of the business challenges, whatever the future holds.