Citrix support
Subject Matter Experts on Demand for pro-active and re-active help
Developed over a decade in conjunction with our long-term customers, our Subject Matter Experts on Demand (SMEoD) Citrix support packages combine incident assistance and proactive enhancement activities to enable production Citrix services to evolve in line with business demands and vendor innovation.
Designed for organisations that have a good understanding of their Citrix deployment but need help with more challenging service demands or delivery timescales, our proven methodologies improve user experience and productivity, strengthen data security, reduce administration overheads, lower service delivery costs and boost Citrix RoI.
All Citrix support SME on Demand packages include.
The specialists you wish you had on your team
Deeper skill set than employing a Citrix specialist, for a fraction of the cost of a full time employee. Our SMEoD packages provide access to our in-house team of Citrix specialists to keep services optimal and users productive. With decades of experience, and our vendor validated Citrix Preferred Services Partner accreditation, we’re the ideal partner to bring deep Citrix expertise to any production CVAD or DaaS environment.
Incident response
If things go wrong, we expedite the resolution, integrating with internal teams to accelerate triage and utilising support mechanisms exclusively available to us as a Citrix Preferred Services Partner. With our own internal escalation path to senior cloudDNA technical practice team members for complex case assistance, and direct access to vendor product teams for enhancement requests; if the unexpected happens we’ll help fix it fast and make sure it doesn’t happen again.
Advice when you need it
All Citrix support SMEoD packages include on demand access to our consulting practice team to help with security hardening, new feature utilisation, lifecycle and capacity management, DR and business continuity preparation, future service development, cloud service considerations and whatever else the future holds. Get accurate contextual advice whenever it’s needed.
Continual improvement as standard
To remain high value, digital services need to evolve in line with business challenges and the technical demands of a wide range of user personas. With continual improvement at the centre of all we do, we’re constantly looking for ways to enhance the services delivered across a wide range of measurements including security, UX, efficiency and visibility.
Pre-planned enhancement activities
Accelerate the adoption of new features, perform upgrades and MAC activities or assist with service configuration enhancement, we help our customers improve service agility with n+1 technical resource availability to supplement internal teams for pre-planned enhancement activities.
CVE remediation
Technical risk analysis of vendor CVE notifications, in or out of hours remediation activities, advice or turnkey delivery. CVE notifications can significantly disrupt BAU operations so we’re here to offer much or as little assistance as required to balance the CVE risk and internal resource availability.
“I would run out of space in terms of how good cloudDNA is. Our go to company for all Citrix technologies.”
Technical Services Manager
University Hospitals Coventry and Warwickshire NHS Trust.
SMB or enterprise,
we've got you covered.
SME Lite
- 25 hours Citrix support per year.
- Ideal for organisations up to 250 seats with predictable service demands and good internal knowledge.
SME Standard
- 90 hours Citrix support per year
- Designed for mid size organisations that have greater infrastructure complexity and change velocity.
SME Enterprise
- 200 hours Citrix support per year.
- Enterprise grade support providing a credible alternative to a Citrix Technical Account Manager (TAM).
Evaluation,
PoC, pilot,
production, enhancement.
Ready to get started?
Call us – 0330 010 3443
Mail us – hello@clouddnagroup.com
We're obsessed with customer success.
We focus on a few things and do them really well.
We’re a specialist technical consultancy practice, delivering thousands of hours of expertise with a vendor validated history of successful project delivery, industry awards, accreditations and a growing list of happy customers.
“I would run out of space in terms of how good cloudDNA is. Our go to company for all Citrix technologies.”
Technical Services ManagerUniversity Hospital Coventry and Warwickshire
“...the assistance they have given to us has been excellent. I would have no hesitation in recommending cloudDNA as your partner of choice for IGEL deployments and ongoing support.”
Connectivity and Technical Services ManagerMedica
“With their close ties with Citrix and their flexible, personal approach to working, cloudDNA has proved to be an invaluable asset.”
Chief Technology OfficerMarkerstudy Group
“...great energy and enthusiasm, never failing to maintain a fresh and innovative approach to our business progress.”
IT MangerWCF Ltd
“Thank you so much for your professionalism. We all appreciate your commitment and we’re grateful for all you did to make this succeed.”
Purchasing ManagerLondon Fire Brigade
“Your customer service is light years ahead of others.”
IT ManagerUniversity of York
“cloudDNA are one of a few real experts in NetScaler. We have previously used a couple of the larger and broader suppliers and they could not provide the level of experience and service we needed.”
Identity and Access Management LeadLeading Public Services Provider
“I’ve nothing but good things to say about cloudDNA. They had the experience and they really understood our challenges and unique environment.”
Head of Digital Infrastructure ServicesNHS Ayrshire and Arran
“We have been using the cloudDNA SME on Demand service to complement our internal team for several years. The service provides us with an additional level of expertise that has empowered and added to the confidence of our internal team in technologies they may not be dealing with every day.”
Head of TechnologyProfessional Indemnity & Shipping Insurance Company
“Very professional, easy to work with and a great team. Utilising their expertise in Citrix technologies our customers have never been happier, and with cloudDNA’s continuous support our customers continue to grow.”
Cloud Product ManagerErwin - by Quest
Our Citrix Services.
Vendor approved, globally respected.
Our Citrix Preferred Services Partner customer success team provides expert assistance from initial project discovery and design through to licence procurement, production delivery, support, enhancement and fully managed services.
Looking for NetScaler support?
“cloudDNA Citrix Support SMEoD provides us with an additional level of expertise that has empowered and added to the confidence of our internal team in technologies they may not be dealing with every day.”
Head of Technology
Tindall Riley & Co.
Large insurance provider for shipowners, architects and brokers.
Trusted by these organisations.
Book a discovery call with a cloudDNA Citrix support specialist
Schedule a discovery call with one of our specialists to learn more about how we can help you.